Refund policy

JV Leather Return Policy

Effective Date: 22/12/2023

Thank you for shopping with JV Leather! We take pride in crafting high-quality leather everyday carry (EDC) products and want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free return policy within 30 days of the purchase date.

Return Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that show signs of wear or use may not be eligible for a refund.

How to Initiate a Return: To initiate a return, please follow these steps:

1. Contact our customer support team at info@jvleather.shop within 30 days of the purchase date.
2. Provide your order number and a brief explanation of the reason for the return.

Our customer support team will guide you through the return process and provide you with a return authorization number (RA#). Please include this RA# on the outside of the package when returning your item.

Return Shipping: Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service to ensure that your return is received.

Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the item is approved for a refund, the refund will be processed, and a credit will be applied to your original method of payment within [number] business days.

Exchanges: If you would like to exchange your item for a different product, please contact our customer support team to discuss the exchange process.

Non-Returnable Items: Certain items are non-returnable, including personalized or custom-made products. These items are final sale and cannot be refunded.

Contact Information: If you have any questions or concerns about our return policy, please contact our customer support team at [customer support email] or [customer support phone number].

JV Leather reserves the right to update or modify this return policy at any time without prior notice. It is recommended to review this policy periodically for any changes.

Thank you for choosing [Your Company Name] for your leather EDC needs!

Sincerely, JV Leather, info@jvleather.shop